• DHL.
• Fed EX.
• UPS.
• TNT.
• BY SEA.

What do I do if I receive a damaged shipment?
You are responsible for claim processing. If shipment arrives damaged or with parts missing, contact the carrier immediately. Before we can make any adjustment, you must file the damage claim with the carrier. Be sure to save product packaging. Damaged and short shipments must be reported within 5 days of receipt.
What if I open my package and find items missing or defective?
We make every attempt to accurately pack and ship your order. Should you receive incorrect, damaged or defective merchandise, please contact Customer Service at services @4minternational.com for assistance. Short shipments must be reported within 5 days of receipt.
How do I return an item?
See our return Policy
Product Warranty Information
See our Warranty Policy

PAYMENT & BILLING
What are my payment choices?
 See our Payment terms
Is your site secure?
See our privacy policy
I need a copy of my invoice. How do I get one?
We will be happy to fax that to you. To obtain a copy of your invoice, please give us a call at 001-416-825-4263 and provide the order or invoice number. For credit card orders, we will be happy to fax you a copy of the order as invoices are not created for cc orders.
Do you accept purchase orders?
Yes. Though not required, purchase orders are accepted.
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Payment Options:
For Online Payment, We accept Visa®, MasterCard®, American Express® Pay Pall and Business cheques.       
Credit card payments can be made when you place your order by telephone or online. 
TERM OF SALE:
An account with 4M INTERNATIONAL Entitles you to the following terms:
For new Customers account, Payment terms subject to submission of satisfactory trade references; otherwise we ship 30% (CIA) Remaining 70%  (CAD) or (LC At Site)
Occasionally we may require, at our discretion, credit card payment in advance of an order being shipped.
PRICING
The prices quote you  are current and valid for two weeks from the date of invoice . However, although rare, errors in pricing may be posted.  PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.4M INTERNATIONAL HAS RIGHT TO CHANGE THE COMPANY POLICLY WITHOUT ANY PRIOR NOTICE.  Every attempt will be made to notify you prior to shipment of any price variation.
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Warranty and Return Policy:
We guaranteed and stand behind every product that we sell, every order that is supplied and every customer that place their trust with us.
4M INTERNATIONAL. Warrants all 4M. Products purchased directly from 4M or an Authorized Dealer in accordance with the following terms and conditions: Unauthorized returns will not be accepted.
All 4M instruments and products are guaranteed to be free from defects in material and workmanship when used for their intended purpose. Any 4M product that proves defective in workmanship or material will either be repaired or replaced, at 4M’s discretion, will have outbound and inbound freight charges creditedProducts not purchased from an authorized source may not be authentic or meet 4M’s quality standards and may have been tampered with.
WARRANT EXCEPTIONS:
This warranty is void for 4M instruments and products serviced by any person or facility other than the 4M Instrument Repair Services. Any custom made, custom etched or neutralized products are not returnable. Warranties are not valid for 4M instruments and products that prove defective as a result of improper care and cleaning or misuse. Instruments or products that are damaged in fire, flood or other acts or disasters are also excluded from warranty.
Except as set forth in these Terms and Conditions, 4M makes no other representations and warranties regarding its instruments or products, either expressed or implied. In addition, in no event will 4M be liable for any incidental, special or exemplary damages or loss of profits in connection with the use of 4M instruments and products.
4M operates its own in-house Service and Repair department. A Return Material Authorization (RMA) number is required before instruments are returned for Repair. Contact our Repair Department at info@4minternationalcom. 4M cannot accept instruments for repair at conventions or trade shows. 4M INTERNATIONAL. representatives cannot accept instruments for repair.
Be prepared to provide the following information when you contact.

Customer Account Number
Customer Purchase Order Number
Reason for Repair
Once you've received your RMA number, repairs may be sent to:

4M INTERNATIONAL.
Jammu Road Talwara Mughlan
Sialkot, 51310
Punjab, Pakistan.
RMA#:___________________

What is your instrument return policy?
We offer a full credit for all unused merchandise, in its original packaging, and returned within 60 days from date of invoice. Merchandise returned after 60 days, but before 90 days from date of invoice, will be charged a 20% restocking charge. Merchandise must be unused and in its original packaging.
No returns will be accepted after 120 days from date of invoice. Custom made, custom etched, or neutralized products are not returnable. Returns will not be accepted on scissors that have been custom serrated.
Sterile products, which have been opened, returned out of the original package or returned after the sterile expiration date, are not returnable. Discontinued products, medicament products, private labeled, custom made, custom etched or neutralized products are not returnable.
Broken instruments noted as ‘Sharps’ have special handling and return requirements.
A Returned Goods Authorization number (RGA) must be obtained prior to returning product to 4M INTERNATIONAL. Product returned without an RGA number will be returned directly to the distributor, with a letter of explanation. Returns can only be granted and authorized by obtaining an RGA number from 4M INTERNATIONAL by contacting at info@4minternational.com.
Issue of an RGA number should not be interpreted as a final credit to your customer account. 4M reserves the right to evaluate incoming returns prior to issuing any customer credit.
To obtain an RMA number, e-mail us at info@4minternational.com. Be prepared to provide the following information when you call:
Customer Account Number
Customer Purchase Order Number
Reason for the return .

Where can i send a return?
All returns in compliance with our return policy above can be returned to:
4M INTERNATIONAL.
Jammu Road Talwara Mughlan
Sialkot, 51310
Punjab, Pakistan.
Note:- Returns resulting from customer error will not be eligible for credit on freight charges.  This includes inbound & outbound freight charges.
When return freight charges are the responsibility of the customer shipping can be arranged through 4M as a good services to take advantage of our reduced courier rates.  Returns arranged in such a manner will have the freight charges deducted from the credit note. Any 4M product that proves defective in workmanship or material will have outbound and inbound freight charges credited.
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Whole Sales and Distibution Policy:
We supply our instruments to all qualified Wholesalers, Dealers & Distributors, Importers/Exporters, Beauty Supply, & Veterinary Stores, Retailers,& Instituations.
If your request is via e-mail, please make sure to give your company name, full shipping address and other requested information .
To contact us at  info@4minternational.com
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Why Order from 4M:
4M International is a name of Trust in the world of Srugical Instruments over 30 Years. We more emphasis to provide a secure  & reliable friendly  business environment where our valuable customer fulfill their needs at  the most convenient cost.
Many of our customers have been ordering from 4M for over 25 YEARS!
 As one of the Leading Multinational, Manufacturers & Exporters of High Class German Standard Precision Surgical, Dental, Veterinary instruments, Manicure, Pedicure Items, All kind of Scissors, and T/C Instruments as well. @ very affordable Price. This is a Great opportunity for you to complete your all Hospital Equipment under one Roof of 4M International.
4M International is the leading Multinational Company based at Sialkot Pakistan. The Hub of Superior CRAFTSMANSHIP in producing the finest Surgical Instruments.     
To providing the quality services to our valuable customer we do offer the most comprehensive and sophisticated network of supply, any of our products that might interest prospective buyers and we strictly adhere to delivery schedules.
 In order to this we established our offices in the world biggest market of USA. Canada & UK. Where our highly professional associate are welcome you round the clock @ www.4minternational.com
If you are researching new Instruments for your Company, placing an order or even designing a new appointment card we are here to help and look forward to speaking with you.
4M INTERNATIONAL always Welcome your every value able Inquiry. We look forward to being your first choice for Surgical instruments.
Give Your Customers, The Unique Edge:

• Superior Craftsmanship
• 100% Surgical Contract Manufacturer
• Dedicated Prototype Cell
• Integrated Enterprise and Scheduling System
• FDA. Certified for cGMP Standard.
• FDA. Device Listing.
• CE.Mark.
• ISO.

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